Shipping Policy
Effective as of: July 21, 2026
Thank you for shopping at straight Back Brace! We are committed to delivering your Straight Back Brace products to you in a timely and efficient manner. Please review our shipping policy below.
1. Shipping Rates
We offer a flat rate shipping fee of $8.95 per order for all domestic and international shipments.
2. Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
3. Domestic Shipping
- Carriers: We primarily use USPS and UPS for domestic shipments.
- Estimated Delivery Time: Once shipped, domestic orders typically arrive within 5-10 business days.
4. International Shipping
- Estimated Delivery Time: International orders typically arrive within 10-25 business days after shipment, depending on the destination country and customs processing.
- Customs, Duties, and Taxes: Please note that international orders may be subject to customs duties, taxes, and fees levied by the destination country. These charges are the responsibility of the buyer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before placing your order.
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor the progress of your delivery directly on the carrier's website.
6. Shipping Delays
While we strive to ensure timely delivery, straight Back Brace is not responsible for shipping delays caused by carriers, unforeseen circumstances such as extreme weather conditions, or customs processing delays for international shipments. We appreciate your patience and understanding in such situations.
7. P.O. Box and APO/FPO Addresses
We support shipping to P.O. Box and APO/FPO addresses. Please note that these orders can only be shipped via USPS.
8. Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us at support@straightbackbrace.com within 7 days of the expected delivery date for lost packages, or immediately upon receipt for damaged items. Please provide your order number and any relevant details (e.g., photos of damaged packaging/items). We will work with the shipping carrier to resolve the issue and ensure you receive your order or a suitable resolution.
9. Restricted Countries
We do not ship to countries that are subject to U.S. embargoes or international sanctions, or to countries where our shipping partners are unable to provide reliable service. If your country is on a restricted list, you will be notified during the checkout process.