Refund Policy
Effective as of: July 21, 2026
At straight Back Brace, we want you to be completely satisfied with your purchase. If you are not entirely happy with your Straight Back Brace, we're here to help.
1. 30-Day Return Window
You have 30 calendar days from the date your item was delivered to initiate a return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. How to Initiate a Return
To initiate a return, please contact our customer service team at support@straightbackbrace.com. Please include your order number and the reason for your return in your email. Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send back your item.
3. Return Shipping Costs
The customer is responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refund Method
Once we receive your returned item and inspect it, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days after we receive and approve the return.
5. Non-Returnable Items
Certain types of items cannot be returned, including:
- Hygiene products (if opened or used, due to health protection reasons).
- Personalized or custom-made items.
- Clearance or final sale items.
Please contact us if you have questions or concerns about your specific item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@straightbackbrace.com with details of the product and the defect. Please include photos or videos of the damage. We will gladly offer a free replacement or a full refund for damaged or defective items, and we will cover the return shipping costs in such cases.
7. Exchange Policy
If you wish to exchange an item for a different size or product, please follow the return process outlined above for the original item. Once your return is approved and processed, you can then place a new order for the desired item on our website.
8. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@straightbackbrace.com.